Privacy policy
Last Updated: August 14, 2025
Your privacy is important to us. This Privacy Policy explains how Barkaly Inc. (“Barkaly,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our website, mobile applications, third-party integrations, booking widgets, APIs, and related services (collectively, the “Platform”).
By accessing or using the Platform, you agree to the practices described in this policy. This policy applies to all current and future Barkaly services, including any pet-related offerings added in the future.
1. Information We Collect
Account Registration: Name, email address, phone number, password, and optional profile photo.
Pet Details: Pet name, species, breed, age, health conditions, vaccination records, vet information, and any special care notes.
Booking Details: Service preferences, dates, times, location, payment information (processed by PCI-compliant third-party payment processors).
Communications: Messages sent through the Platform to Service Providers or Barkaly support, and any feedback or reviews you submit.
Media Uploads: Pet images, videos, and documents. You retain ownership of your media but grant Barkaly a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, display, and distribute the content for the purposes of operating, promoting, and supporting the Platform. Media may be removed if it violates our guidelines.
Usage Data: Pages viewed, features used, booking history, search queries, and session duration.
Device & Technical Data: IP address, device type/model, browser type, operating system, and mobile network information.
Location Data: Approximate location from IP address or precise location if granted permission on a mobile device.
We use cookies, web beacons, and similar technologies to remember your preferences, analyze usage patterns, improve our services, and support marketing efforts. You can manage or disable cookies via your browser settings—but disabling may limit certain features.
2. How We Use Your Information
Facilitate account creation and authentication.
Process bookings, payments, and refunds.
Personalize your experience and recommend relevant services.
Use AI-driven recommendations, automated decision-making, and chatbots to enhance the Platform.
Send booking confirmations, reminders, and updates.
Respond to support inquiries and feedback.
Send marketing communications (with your consent) such as newsletters and promotions.
Verify user identities and prevent fraudulent activity.
Detect and address technical issues and security threats.
Share information with vets or authorities in emergencies to protect pets.
Understand usage trends and service performance.
Develop new features and optimize the Platform.
Use aggregated, non-identifiable data for partner marketing and cross-promotions.
3. How We Share Your Information
We share booking-related details with the Service Provider you select, without revealing your personal contact information. All communication occurs within the Platform.
We work with trusted partners such as payment processors, hosting providers, analytics services, email delivery platforms, and customer support tools—only to the extent necessary to deliver our services.
We may share information:
To comply with law, legal processes, or government requests.
To enforce our Terms of Service.
To protect the rights, property, or safety of Barkaly, our users, pets, or the public.
If Barkaly undergoes a merger, acquisition, or asset sale, your data may be transferred, provided the acquiring entity agrees to honor this Privacy Policy.
4. Your Choices & Rights
Access & Correction: Review and update your account information anytime in account settings.
Data Portability: Request a copy of your data in a structured, machine-readable format.
Deletion: Request account deletion. Some data may be retained for legal, tax, or dispute resolution purposes.
Verification: We may require identity verification before processing certain requests.
Marketing Opt-Out: Unsubscribe via email links or by contacting privacy@barkaly.com.
Cookie Preferences: Adjust via our cookie banner or browser controls.
5. Data Security
We use industry-standard technical, administrative, and physical safeguards to protect your information. Vendors are required to protect any data accessible to them within the Platform.
If we detect a data breach involving your information, we will notify you immediately.
6. Children’s Privacy
The Platform is intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If we learn such data has been collected, we will delete it promptly.
7. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information
8. International Data Transfers
Barkaly is based in the United States. If you access the Platform from outside the U.S., your data may be transferred and processed in the U.S. or other countries where our providers operate. We implement appropriate safeguards to ensure adequate protection.
9. Changes to This Policy
We may update this Privacy Policy. For material changes, we will notify you via email or in-app notice. Continued use of the Platform after updates indicates your acceptance.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact us:
📧 support@barkaly.com
📍 3940 Laurel Canyon Blvd, Studio City, CA 91604